Policies & Information

Reservation Requirements

• • Valid credit card required to secure reservation
• • Guest must be 19+ years old to make a reservation
• • Maximum occupancy strictly enforced for safety and comfort
• • All rates quoted in Canadian dollars and include applicable taxes

Cancellation Policy

• • 24-48 hours before check-in: 50% refund
• • Less than 24 hours or no-show: No refund
• • Weather-related cancellations reviewed case by case
• • Boat tour cancellations: 24-hour notice required for refund

Modification Policy

• • Date changes subject to availability and rate differences
• • Room upgrades available based on availability
• • Guest count changes must be approved in advance
• • Tour bookings can be modified up to 24 hours before departure

Pre-Arrival Information

• • Room codes and WiFi details sent 24 hours before arrival
• • Parking instructions included in confirmation email
• • Local recommendations and maps provided upon arrival
• • Emergency contact number available 24/7

Quiet Hours & Respect

• • Quiet hours: 10:00 PM - 8:00 AM
• • Respect other guests and neighbors
• • No loud music or parties
• • Hot tub use ends at 10:00 PM
• • Common areas close at 11:00 PM

Smoking & Substances

• • Smoking permitted only in designated outdoor areas
• • Cannabis use follows British Columbia regulations
• • No illegal substances permitted on property
• • Excessive alcohol consumption may result in removal

Pet Policy

• • Currently no pets permitted (including emotional support animals)
• • Service animals welcome with proper documentation
• • Pet-friendly accommodations available nearby upon request
• • Policy subject to change - check current status when booking

Kitchen & Food Policy

• • No kitchen access for guests (B&B regulations)
• • Microwave, kettle, coffee maker available in common area
• • Continental breakfast included (7:30 AM - 9:30 AM)
• • Food delivery and takeout welcome
• • Local restaurant recommendations provided

Accepted Payment Methods

• • Credit Cards: Visa, Mastercard, American Express
• • Debit Cards: Canadian Interac
• • E-Transfer: Canadian bank transfers
• • Cash: Accepted for incidentals only

Seasonal Pricing

Booking & Cancellation

• • Tours must be booked at least 24 hours in advance
• • Payment due upon arrival (not included in room rate)
• • Free cancellation up to 24 hours before departure
• • Tours cancelled due to weather receive full refund or reschedule
• • Maximum 6 passengers per tour for personalized experience

Safety Requirements

• • Life jackets provided and must be worn at all times
• • Safety briefing required before departure
• • Children under 12 must be accompanied by adult
• • Pregnant guests and those with mobility issues should consult before booking
• • No alcohol permitted on tours
• • Captain reserves right to cancel for safety reasons

Wildlife Guarantee

Emergency Contacts

Property Safety Features

• • Smoke and carbon monoxide detectors in all rooms
• • Fire extinguishers located throughout property
• • Emergency evacuation plan posted in each room
• • First aid kit available at front desk
• • Exterior lighting and security cameras
• • Clear exit routes marked and well-lit

Workspace Etiquette

• • Video calls permitted in your private room anytime
• • Common area calls limited to 9 AM - 8 PM
• • Use headphones for all audio/video content
• • Respect other guests working in shared spaces
• • Quiet keyboard use during early morning/late evening hours

Internet & Technology

• • Dedicated WiFi network for business use available
• • Ethernet connection available upon request
• • Backup internet via mobile hotspot if primary fails
• • Printing and scanning services available ($0.25/page)
• • Office supplies available for purchase

Extended Stay Policies

• • Weekly stays (7+ nights): 10% discount, weekly cleaning included
• • Monthly stays (28+ nights): Custom rates, weekly cleaning, laundry access
• • Mail and package delivery accepted for extended guests
• • Local gym and coworking space recommendations provided
• • Temporary address service available for official correspondence

Legal Compliance

• • Licensed Bed & Breakfast under Ucluelet Bylaw 1160
• • Registered with BC Provincial Short-Term Rental Registry
• • Valid District of Ucluelet Business License
• • Fully insured for commercial hospitality operations
• • Regular fire safety and health inspections passed
• • FoodSafe certified for breakfast service

Accessibility

• • Ground floor rooms available (limited mobility friendly)
• • Single-level property with minimal stairs
• • Wide doorways and corridors
• • Accessible parking space available
• • Visual and hearing assistance available upon request
• • Service animals welcome with proper documentation

Environmental Responsibility

• • Eco-friendly cleaning products used throughout property
• • Recycling and composting programs in place
• • Energy-efficient appliances and LED lighting
• • Water conservation measures implemented
• • Local and organic breakfast ingredients when possible
• • Reef-safe sunscreen available for marine tours